Courage in the workplace means that reassessing the beliefs, behaviors, assumptions and control issues that keep organizations stuck in outdated modes of operation. It does not mean being heroic or brave to show the extraordinary capabilities or confronting the negativity with the egoistic reactions; rather it refers to the ability and willingness to confront fear, uncertainty, intimidation, or difficulty on the job by having in-depth knowledge of one’s belief, liberation, and insight.
It is the common misunderstanding in the businesses that any issues related to business can be solved by working hard, working late hours and taking additional responsibilities, which is wrong. Employees must be taught to work smart and that is where courage is required.
Courage is about learning to act in a truthful manner using your heart and spirit. Courageous actions allows you to choose reflection over action which means that you are not required to act immediately in order to confront what you feel is wrong, rather recollect your beliefs and culture to deal with the situation in cool and calm manner in order to avoid intimidation and unpleasant situations.
Courage is considered very important personal traits in employees for various jobs such as leadership/management, sales, customer services and even HR and administration roles and many organizations are working towards developing courage in the employees because it can improves productivity. Let’s put it in this way, when employees are encouraged to develop courage, they are able to replace elements of uncertainty – which demotivate them and be unproductive for the company – when the companies teach them to overcome their fears and providing them with the sense of security they are actually enabling employees to gain self-confidence and focus their energies on strengthening the organization through improved productivity and innovation. Therefore, it is necessary to consider the aspects of courage and ways to develop them. as per the research conducting by the Acclivus R3 Solutions and Training Industry in 2014 following results were highlighted:
What Courage Entails for the Leadership Roles?
• Maintaining on core principles
• Taking responsibility for one’s decisions
• Considering alternative perspectives
Acts of courage reinforcement for an effective customer service training
• Confidence in customer handling
• Displaying patience and empathy towards customers
• Offering additional services and recommendations
• Gathering multiple perspectives
Acts of courage reinforcement for an effective sales training
• Taking responsibility for sales outcomes
• Considering creative alternatives to meet customer demands
• Exploring new business and relationships
• Learning and applying new skills
Ways to Develop Courage in the Workplace
Determining Ethics of Workplace Courage
Typically, there are two types of colleagues:
1. Vital Courage
2. Moral Courage
It is very necessary to differentiate between the two, vital courage refers to individual’s courage for personal advantage or survival. For instance, at workplace it can be translated as an employee working extra hours or putting an extra effort in order to get recognition in front of the management for potential bonuses or raise. It is solely for personal development or personal gain may end up neglecting the company goals and other employees. In these scenarios often time employee may take such steps such as retaliation, bullying or workplace politics to move forward faster than other employees. This type of courage is bad for the companies because it can destroy the culture of the organization
Second type is moral courage, which refers to one’s belief, moral conduct and behavior that takes in to the consideration everyone surrounding that particular employee. Moral courage promotes mutual benefits, for instance in an employee working extra hours or putting effort it will have consideration of the company goals as well. It includes taking care of other employees and being cautious of hurting or harming any other employee for certain personal benefit. Such type it courage is very necessary to be promoted at the workplace.
Employee engagement is very necessary if a company wants to meet its goal, by translating the goals to employees and making them feel important that their input is very valuable and can benefit the company and the employee as well, this strategy can really help company and employee to grow. By engaging employees, you are actually giving them courage to take part and do good for the company. Engaged workers generate more profit, create stronger customer relationships, have fewer safety incidents, are less likely to quit, and are more productive than disengaged workers. Engagement provides the energy that fuels a workplace.
Rewarding the Courageous Behavior
Next most important way is to reward the courageous behavior. Rewarding employees consistently puts a great impact in delivering more dedicated and motivated performances. Rewards do not have to be always monetary or trophy. Be creative and consistent when rewarding employees, because even a short word of recognition in front of entire team for top performer can have a greater impact.
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